1. Overview / Introduction

Welcome to lanvinsneaker.com, operated by Lanvin. Your privacy matters to us, and we’re committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

2.1 Information You Provide

  • Account Data: Name, email, shipping and billing addresses, phone number, password, and purchase history when you register or create an account.
  • Payment Info: Credit card or other payment details securely processed by trusted third-party payment processors (we do not store raw card numbers).
  • Customer Support Data: Communications via chat, email, or telephone, including any information you provide.

2.2 Automatically Collected Data

  • Usage Information: IP address, browser type/version, device identifiers, pages viewed, and timestamps.
  • Cookies & Tracking: Standard cookies and similar technologies for authentication, site preferences, analytics and marketing (e.g., Google Analytics, Facebook Pixel). Custom cookie preferences are enabled via cookie banners.

2.3 Third-Party Sources

  • Marketing Partners & Social Media: Additional data (e.g., demographic info, interests) provided by ad networks or social media platforms, subject to your consent or provided via integrations.

3. How We Use Your Information

We may use your personal information to:

  • Fulfil product purchases and manage your orders, accounts, and returns.
  • Process payments and related customer support.
  • Communicate promotions, updates, and safety notices (opt-out available).
  • Provide customer service and respond to your inquiries.
  • Personalise content, recommend products, and improve our services.
  • Conduct analytics and improve site performance and security.
  • Comply with legal obligations, protect against fraud, or enforce our terms.

4. Legal Bases for Processing (Europe/UK)

For users in the European Economic Area (EEA) or UK, we process personal data based on:

  • Consent (e.g., for marketing).
  • Contractual necessity (order fulfilment, account management).
  • Legal obligations.
  • Our legitimate interests (e.g., improving services, preventing fraud), unless overridden by your rights.

5. Cookies & Tracking Technologies

We use cookies and similar technologies, including:

  • Essential Cookies: Necessary for site functionality and security.
  • Performance & Analytics Cookies: To analyse our site’s usage (e.g., Google Analytics).
  • Marketing Cookies: To deliver personalised ads across platforms.
    Your consent can be managed or withdrawn at any time through our cookie settings panel.

6. Sharing Your Information

Your personal data may be shared with:

  • Service Providers: Payment processors, logistics & fulfilment, hosting providers, marketing platforms, analytics.
  • Affiliates and Third Parties: Under confidentiality agreements for legitimate business purposes.
  • Legal Requests: If required by law, regulation, or legal process.
  • Business Transfers: In relation to reorganisation, mergers, or acquisitions, with appropriate safeguards.

7. International Data Transfers

Your personal data may be stored or processed in countries outside your home jurisdiction. In such cases, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your rights.

8. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce our agreements. Retention periods vary based on data type and use.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access or request a copy of your personal data.
  • Correct inaccuracies or update your information.
  • Request deletion or limit processing.
  • Object to or withdraw consent for certain processing.
  • Request the transfer of your data to another provider.
  • Complain with your local data protection authority.

10. Security Measures

We implement industry-standard security measures—encryption for transactions, secure storage, access controls, and regular audits—to protect your information. However, no system is completely safe; we cannot guarantee absolute safety.

11. Children’s Privacy

Our services are not intended for anyone under the age of 16. We do not knowingly collect personal data from children. If you become aware of such data being collected, please get in touch with us, and we will delete it promptly.

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected via the Effective Date at the top. We may notify you (by email or site notification) if significant changes occur.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: contact@lanvinsneaker.com
Address: 16 rue Boissy d’Anglas and 22 rue du Faubourg Saint-Honoré