Return & Refund

At Lanvin, we want you to be delighted with your purchase. If, for any reason, you are not, we offer a straightforward return and refund process.

1. Eligibility for Returns

Items may be returned within 14 days of delivery.
Products must be in their original condition: unworn, unused, and with all tags, labels, and original packaging intact.
Final Sale, personalised, or customised items are not eligible for return or refund.
Footwear must be returned with the original dust bag and shoe box, which are considered part of the product.
Returns that do not meet these conditions may not be accepted.

Please request a Return: Contact our Customer Care team at [Insert Email/Phone] within 14 days of receiving your order to request a return authorisation.
Prepare Your Package: Repack the item(s) securely in the original packaging, including all labels and accessories.
Shipping Label: A prepaid FedEx return label will be provided. Attach the label to the outside of the package.
Drop Off: Deliver the package to your nearest FedEx location or arrange a pickup.

Please note: Return shipping costs may be deducted from your refund unless the return is due to our error (defective or incorrect item).

Once your return is received and inspected, you will receive an email confirmation.
Refunds are processed to the original method of payment within 7–10 business days after approval.
Original shipping fees (if applicable) are non-refundable.
If you used Klarna or another instalment payment method, your refund will be applied through that service.

At this time, we do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
We will arrange a replacement or issue a full refund, including shipping costs.

For questions or assistance with returns and refunds, please contact our Customer Care team:

Email: contact@lanvinsneaker.com