How can we help you?

Find out more information with our FAQ

Order: status, tracking and tax-free shipping

1. What sizes do you offer?

We offer a wide range of sizes from XS to XXL (and beyond for select items). Each product page includes a size guide to help you choose the perfect fit. If you're unsure, feel free to contact our support team for advice.

2. How do I know which size to order?

You can refer to our Size Guide available on every product page. It includes measurements and fit suggestions. If you’re between sizes or need extra help, contact us at support@lanvinsneaker.com

3. Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times and fees vary depending on your location and will be shown at checkout.

4. How long does delivery take?

International Delivery: 7–14 business days (depending on location)
Tracking information will be provided once your order ships.

5. Can I change or cancel my order after placing it?

We process orders quickly, but if you contact us within 1 hour of placing your order, we’ll do our best to help. Please email us at orders@lanvinsneaker.com with your order number.